Shipping policy

We do our best to ensure your orders are processed and shipped accurately, but we kindly ask customers to double-check their shipping address during checkout.

Once an order is shipped, we rely on the carrier to ensure safe and timely delivery. If there are any delivery issues—such as delays, missing packages, or packages marked as delivered but not received—it is the customer's responsibility to reach out to the shipping carrier (e.g., USPS, UPS, or DHL) to resolve the issue.

• USPS: You can file a Missing Mail Search Request online at USPS Missing Mail Search or visit your local post office.
• UPS: You can start a claim online at UPS Claims or contact their customer service.
• DHL: You can report delivery issues or file a claim at DHL Customer Service.

If an incorrect address is provided and the package is delivered to that address, the customer is also responsible for filing the necessary claims or inquiries with the carrier to locate the package.

As a small business that produces items in limited batches, we are unable to resend or replace packages at our expense for issues caused by carrier delays, errors, or incorrect information entered during checkout.

We appreciate your understanding and support as a small business, and we’re happy to provide any tracking or shipping details you might need to assist in resolving delivery issues with the carrier.

Thank you for your support and for shopping with us!